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How To Start and Operate a Dog Walking and Pet Sitting Business

These sessions of "How To Start and Operate a Dog Walking and Pet Sitting Business" will take you from the very beginning, when you're only thinking about starting this business, to organizing it and finally to the point where you will collect your fees in checks or credit card payments.
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How To Start and Operate a Dog Walking and Pet Sitting Business
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Nov 26, 2015

The single most important document that you will have in your business will be your service agreement. It and only it spells out in detail the scope of your business.

Your Service Agreement memorializes the agreement between you and your customer.

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SERVICE AGREEMENT

 

This Service Agreement is between <the name of your company> and the Client, ___________________ for pet care services beginning on (start date) _______ and thereafter on an as-needed basis.

PET CARE AND PAYMENT

  1. Pet care services will be provided at the following rate: _______.  Rates for subsequent services are subject to change.
  2. The Client authorizes <the name of your company> to perform pet care services as outlined in the Client Information, Pet Information, and Veterinary Release forms, which shall become part of this Service Agreement. Prior to any future pet care services, the Client agrees to notify <the name of your company> of any changes to the information on these forms.
  3. Emergency care: In the event that the pet(s) being cared for require immediate medical attention, <the name of your company> will attempt to contact the Client prior to obtaining emergency care. However, Client agrees that <the name of your company> has the authority to act in the pet’s best interest even if this means seeking medical attention prior to notifying the Client. The Client agrees to reimburse <the name of your company> for any additional fees and/or expenses that have been incurred while tending to emergency or veterinary care.
  4. Inclement weather/Natural disaster/Act of war: In the event of inclement weather, natural disaster, or act of war <the name of your company> is entrusted to use its best judgment in caring for the Client’s pet(s) and home. The Client recognizes that in the event of inclement weather, natural disaster, or act of war <the name of your company> reserves the right to alter its services that are outlined in this agreement.
  5. Personal Emergency: In the event of a personal emergency or illness of the pet sitter, the Client authorizes <the name of your company> to arrange for another qualified person to fulfill the agreed upon responsibilities as set forth in this Service Agreement. The Client will be notified in such a case.
  6. Key Policy: The Client agrees to provide <the name of your company> with one (1) entry key which will be returned upon the completion of the contracted services. The Client may agree to allow <the name of your company> to keep their key(s) on file in a secure location for future services.
  7. Locksmith: The Client gives <the name of your company> the authority to use the services of a locksmith in the event of a malfunction of the lock, keys, or automatic door opener. The Client also agrees to reimburse <the name of your company> within 7 days of the Client’s return for all costs incurred, and to hold <the name of your company> harmless for any consequences related to the activities of the locksmith. <The name of your company> will attempt to contact the Client prior to obtaining any locksmith services.
  8. Payment: The Client agrees to make payment in the full price at the time of the first visit.
  9. Extra Services: Any charges for any unplanned services will be due within 7 days of completion of those unplanned services. An invoice for any additional charges (including receipts) will be left at the Client’s home upon completion of those unplanned services.
  10. Confirmation: The Client agrees to call <the name of your company> prior to leaving in order to confirm the departure day and time, and again upon returning home to let <the name of your company> know that the pets are safe. If the Client expects to arrive home earlier or later than planned, <the name of your company> must be notified as soon as possible.

LIABILITY 

  1. <The name of your company> agrees to provide the services in a caring and responsible manner. The Client waives and relinquishes any and all claims against Christine’s Pets, LLC except in the case of proven negligence. The Client agrees to notify <the name of your company> of any concerns related to any agreed-upon services within 24 hours of returning home.
  2. Emergency Contact: The Client agrees to provide <the name of your company> with contact information where he/she can be reached while away. The Client will also provide a name and phone number of someone who is authorized to handle any major problems that may arise. If the Client or the designated contact person cannot be reached in a timely manner, the Client agrees to accept any decision <the name of your company> makes in regards to pet care or the Client’s property.
  3. Visitors: If anyone will be entering the Client’s home while it is under <the name of your company> care, the Client agrees to notify <the name of your company> in advance. <The name of your company> will not enter an occupied home if <the name of your company> has not been previously made aware of any visitors. Similarly, unless <the name of your company> receives instructions from the Client, <the name of your company> will not grant access to the home to any visitors. <The name of your company> will not be held responsible for any damages incurred to the Client’s home or to the pet(s) by any visitors. It is understood that anyone with access to the home will be notified of <the name of your company> presence and vice versa. The police will be called, without exception, on all intruders or suspicious acts.
  4. Outdoor Access: <The name of your company> will not be held liable for the well being or actions of any pet with unsupervised access to the outdoors.
  5. Aggressive Pets: If a pet has a history of biting or other aggressive behavior, <the name of your company> reserves the right to refuse or cancel its service. The Client will be liable for the pet sitter’s medical expenses and/or damages that are the result of an animal bite or injury due to the pet’s aggressive behavior.
  6. Vaccinations: The Client agrees to provide <the name of your company> with proof of current vaccinations for all pets. Should the dog walker or the pet sitter be bitten or otherwise exposed to any disease or ailment received from the Client’s animal(s), the Client agrees to pay all the costs and damages incurred.
  7. Future Services: The Client authorizes this signed Service Agreement to be valid for future services without additional signed Service Agreements or written authorization, other than changes in the pricing that may be negotiated with the Client.

The Client states that he/she has read this entire agreement, and he/she understands and agrees to its terms and conditions.

 

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Client                                 Date    <the name of your co>            Date

 

 

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