Customer Relations is the process of keeping your customers happy and keeping them from fleeing to your competition.
Although Customer Relations is the third leg of the three-legged customer development process, after Marketing and Sales, in my opinion, it is THE most important leg.
My six Principles of Customer Relations:
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Finally, would you like to talk to me about your plans or questions about this business? If so, please email me at firstname.lastname@example.org. I’d like to talk to you over Skype and if you agree, put our talk on an upcoming session of “How To Start and Operate a Dog Walking and Pet Sitting Business.” I think it’ll be a blast for both of us. Don’t worry if you haven’t done anything to start your business yet. As long as you’re interested in it and you have some questions or comments, I’d like to talk to you.