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How To Start and Operate a Dog Walking and Pet Sitting Business

These sessions of "How To Start and Operate a Dog Walking and Pet Sitting Business" will take you from the very beginning, when you're only thinking about starting this business, to organizing it and finally to the point where you will collect your fees in checks or credit card payments.
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Now displaying: March, 2016
Mar 21, 2016

Customer Relations is the process of keeping your customers happy and keeping them from fleeing to your competition.

Although Customer Relations is the third leg of the three-legged customer development process, after Marketing and Sales, in my opinion, it is THE most important leg.

My six Principles of Customer Relations:

  1. Do your job well
  2. Be accessible
  3. Query your customers about how you’re doing
  4. IMMEDIATELY address any problems and make them good
  5. Offer extra, free services that your customer did not expect
  6. Clean up after yourself

If you haven’t done so yet, please subscribe to this podcast and LIKE it.

To do so, go to iTunes and look for this podcast by searching for “How To Start and Operate a Dog Walking and Pet Sitting Business.

Once you find it, please LIKE the podcast.

Finally, would you like to talk to me about your plans or questions about this business? If so, please email me at dogwalkerpodcast@gmail.com. I’d like to talk to you over Skype and if you agree, put our talk on an upcoming session of “How To Start and Operate a Dog Walking and Pet Sitting Business.” I think it’ll be a blast for both of us. Don’t worry if you haven’t done anything to start your business yet. As long as you’re interested in it and you have some questions or comments, I’d like to talk to you.

Ray

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